Returns & Refunds
We want you to be completely happy with your Slipnott ferrules. If something isn’t right, our returns policy is straightforward and fair.
Our Return Policy
Our aim is to provide you with the best possible service and this also applies to our returns policy.
Please do not return any items without first contacting us by either e-mail or telephone.
Telephone: 01920 460 666
Email: help@rubberferrules.co.uk
If you wish to return goods for any reason, please supply the following information:
- ✔Your full contact details
- ✔Details of the product(s) that you wish to return
- ✔The reason for return
- ✔Date of purchase
- ✔Our order/invoice number
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
Unwanted or unsuitable items
If you're unhappy with the goods for any reason, you have the right to return them within 14 days of receipt. As long as they are returned suitably packaged in new, unused condition and you pay for the return carriage and insurance, we will replace or refund them as appropriate.
Incorrect, damaged or faulty items
If incorrect, damaged or faulty goods are supplied, we will of course replace or refund these as appropriate, as quickly as possible. We may ask for photos of the issue to help us resolve it efficiently.
If you have any concerns or questions about a return, please email us at help@rubberferrules.co.uk.
Need help with a return?
If you’re unsure whether an item can be returned, or how best to package it, our team is happy to help.
📧 Email: help@rubberferrules.co.uk
☎️ Phone: 01920 460 666